FAQ
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be roughly estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
What is your return policy?
We are motivated to make it right and make sure you are happy and satisfied with your order! You can find the latest here.
How do your clothes fit? Are they true-to-size?
Our clothes are unisex and have a more relaxed fit. Please refer to the sizing chart on each product’s page for specific garment measurements.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Do you offer international shipping?
Yes, we do! The cost of shipping will vary depending on your order weight and order destination. USPS states that First Class Mail International takes between 7-21 business days to arrive outside of the U.S. Please note that exact shipping rates are calculated during checkout.
A customs duty fee may be applied when you receive your order. Unfortunately, we have no control over this and cannot reimburse you for this expense.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order is being held in customs. When will I receive it?
All international orders must go through customs in their destination country before being handed to local couriers or delivery companies. This process varies between countries and may take anywhere from 1 week to 1 month to complete.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at howdy@degentrifyordie.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at howdy@degentrifyordie.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at howdy@degentrifyordie.com within two weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!